How We Work — MyVA Premium Virtual Assistants
Full Transparency · No Guesswork

Here's Exactly How We Work — Before You Spend a Dollar

No black boxes. No surprises. We walk you through every step from first call to fully delegated — so you know precisely what to expect.

See the Process Read the FAQs
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Our Process

From first hello
to fully running in 7 days

Most VA agencies leave you guessing. We built a clear 6-step system so you always know what's happening, what's next, and who's responsible.

1
Day 1
Discovery
15-Minute Intro Call — No Hard Pitch

You book a free 15-minute call with our team. We ask about your role, your pain points, and what tasks are costing you the most time. You ask us anything. No sales pressure — if we're not a fit, we'll tell you honestly.

📞
15-min Zoom or callYour choice of time zone
📝
Task audit formSent the night before
🎯
We match your VABased on skill + personality
2
Day 1–2
Matching
We Hand-Pick Your Dedicated Assistant

Based on your industry, tools, and task types, we select your dedicated VA from our vetted team. You receive their profile, background, and relevant experience before anything is confirmed. No randoms. No surprises.

🧑‍💼
VA profile sent to youExperience + work samples
✅
You approve the matchOr we find another
🔁
Free replacementIf it's ever not right
3
Day 2–3
Onboarding
Shared Workspace Set Up in Under 24 Hours

We handle the entire setup. A shared task board is created (we use Asana or Notion — your preference), communication channels are established, and your VA receives a detailed brief covering your brand, tone, and priorities. You don't lift a finger.

🗂️
Task board createdAsana, Notion, or Trello
💬
Slack or WhatsAppDirect line to your VA
📋
Brand brief completedTone, standards, preferences
4
Day 3–5
First Tasks
Your VA Starts — With a "Pilot Week"

The first week is a calibration phase. Your VA takes on 3–5 real tasks while we monitor quality and responsiveness. You give direct feedback, we make adjustments. By day 7, your workflow is tuned and running smoothly.

🚀
3–5 tasks assignedReal work, not tests
👁️
Quality reviewWe check before delivery
💬
Live feedback loopSame-day adjustments
5
Weekly
Rhythm
Weekly Progress Reports — Every Friday

Every Friday you receive a clear summary: tasks completed, hours used, priorities for the following week, and any flags your VA wants to raise. You stay fully in control without having to micromanage. Your Customer Success Manager is always one message away.

📊
Weekly reportTasks done + time used
🎯
Priority alignmentNext week's focus set
🧑‍💼
CSM check-inYour dedicated manager
6
Ongoing
Scale
Scale Up, Swap Tasks, or Pause — Anytime

As your business grows, your VA support grows with it. Upgrade plans, add a second VA, swap task types, or pause your subscription — all with a simple message. No long-term contracts. No exit fees. Just flexibility that matches how real businesses actually operate.

⬆️
Upgrade anytimeNo contract needed
⏸️
Pause or cancel30-day notice only
➕
Add a 2nd VASeamless team expansion
Tools We Use

We work inside your existing stack

No forced software changes. We adapt to the tools you already use — or set up the best-fit stack from scratch.

📋AsanaTask management
🔲NotionDocs & wikis
💬SlackCommunication
📅Google CalendarScheduling
📁Google DriveFile management
✉️Gmail / OutlookInbox management
📊TrelloKanban boards
🎨Canva / FigmaDesign tasks
7
Day Money
Back
Our Promise

Try us for a week.
Risk-free.

We believe in our process so completely that we offer a full 7-day money-back guarantee. If the fit isn't right, you pay nothing.

  • Full refund if you're not satisfied in the first 7 days — no questions asked
  • Free VA replacement if the match isn't right, at any point
  • No long-term contracts — month-to-month on every plan
  • Dedicated Customer Success Manager on every subscription
  • Same-business-day response to all client requests
Common Questions

Everything you need
to know before starting

How quickly will my VA actually start working?
+
Most clients have their VA matched, onboarded, and working on real tasks within 3–5 business days of signing up. The pilot week calibration means that by day 7, your workflow is dialed in and running without friction.
What if I don't like my assigned VA?
+
No problem. You approve your VA's profile before work begins. If at any point the fit isn't right — personality, skill level, communication style — we find a replacement at zero cost to you. This has only been needed a handful of times, but the option is always there.
What time zone does my VA work in?
+
We match time zones to your location wherever possible. For clients in Canada and the US, your VA will overlap with your working hours — typically 8AM–5PM in your time zone. If you have specific availability needs, let us know on the intro call and we'll accommodate.
How do I send tasks? Do I have to use a specific platform?
+
You can send tasks however works best for you — Slack message, email, a shared Notion doc, or through your existing project management tool. We adapt to your workflow, not the other way around. Your VA and CSM will help set up whatever system feels most natural within the first week.
Can I cancel or pause my subscription?
+
Yes — always. There are no long-term contracts. You can pause or cancel with 30 days' notice on any plan. If your business has slow seasons or project-based rhythms, just let your CSM know and we'll work around it.
How is this different from hiring a freelancer on Upwork?
+
With a freelancer, you're on your own — hiring, managing, quality-checking, replacing if they disappear. With MyVA, you get a managed, vetted professional with an account manager overseeing quality on your behalf. We handle the people operations; you handle your business.
Ready When You Are

Start delegating
in under a week

Book a free 15-minute intro call. No pitch, no pressure — just clarity on whether we're the right fit for you.

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